无法使用已声明的电话号码呼叫 Amazon Connect 流

Question

我已认领 3 个电话号码，并将每个电话号码分配给不同的流程。我尝试通过软件电话拨打所有三个已声明的号码，但没有一个号码定向到指定的流程，而是软拨号器显示无法连接的错误，在日志中显示“无法拨打第三方目的地”。我还启用了外拨电话。

我附上图像和日志以供参考。下面是 CCP 日志，显示由于第三方号码而无法连接。

Logs:
       "objects": [
            {
                "request": {
                    "event": "api_request",
                    "requestId": "1712259267220-mf1o5ka3d1f",
                    "method": "createOutboundContact",
                    "params": {
                        "endpoint": {
                            "endpointARN": null,
                            "type": "phone_number",
                            "name": null,
                            "phoneNumber": "[redacted]",
                            "agentLogin": null,
                            "queue": null
                        },
                        "queueARN": "arn:aws:connect:ca-central-1:975050249873:instance/ab203524-228f-408c-9562-850e417dbbfd/queue/3957f9e8-fc2d-4fa4-866d-a1bc78bd20e5"
                    }
                },
                "response": {
                    "event": "api_response",
                    "requestId": "1712259267220-mf1o5ka3d1f",
                    "data": null,
                    "err": "{\"type\":\"UnauthorizedException\",\"message\":\"Cannot dial third party destination: Unauthorized service call.\",\"stack\":[\"UnauthorizedException: Cannot dial third party destination: Unauthorized service call.\",\"    at constructor.extractError (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:115996)\",\ "    at constructor.callListeners (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:144312)\",\ "    at constructor.emit (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:144022)\",\ "    at constructor.emitEvent (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:137702)\",\ "    at constructor.e (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:133219)\",\ "    at n.runTo (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:171189)\",\ "    at https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:171395\",\ "    at constructor.<anonymous> (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:133489)\",\ "    at constructor.<anonymous> (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:137758)\",\ "    at constructor.callListeners (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:144418)\"],\"retryStatus\":\"none\",\"statusCode\":400 }"
                }
            }
        ],
        "line": 151,
        "agentResourceId": "d7072e7d-5857-4da0-93ee-732a154eb7b6",
        "loggerId": "1712259247324-v1msjycpxw",
        "contextLayer": "SharedWorker"
    },
    {
        "component": "ccp",
        "level": "TRACE",
        "text": "AWSClient: <-- Operation 'createOutboundContact' failed: {\"message\":\"Cannot dial third party destination: Unauthorized service call.\",\"code\":\"UnauthorizedException\",\"time\":\"2024-04-04T19:34:27.331Z\",\"requestId\":\"d573abfe-b3d9-4e68-954f-0a0285a4bcbd\",\"statusCode\":400,\"retryable\":false,\"retryDelay\":85.52718557901568}",
        "time": "2024-04-04T19:34:27.332Z",
        "tabId": null,
        "exception": null,
        "objects": [],
        "line": 0,
        "agentResourceId": "d7072e7d-5857-4da0-93ee-732a154eb7b6",
        "loggerId": "1712259247324-v1msjycpxw",
        "contextLayer": "SharedWorker"
    },

Answer 1

每个外拨电话都需要关联一个来电显示。我猜问题是 Amazon Connect 无法找到与出站呼叫关联的呼叫。来电显示通常在队列级别设置（docs）。尝试创建一个新队列；在此队列上设置主叫号码；将队列附加到代理的路由配置文件。