OTRS 。通过Web服务创建外发电子邮件-票据。

Question

我试图通过PHP & OTRS的REST genericinterface创建一个Ticket (https:/doc.otrs.comdocmanualadmin6.0enhtmlgenericinterface.html#id-1.6.12.10.7.2。).

我可以创建一个 Ticket，也可以创建一个 Article。但是OTRS历史记录中没有发出邮件，而是看起来像用户在向队列中发送票据。而且也没有邮件发送给客户 :-(.但是我希望有一个外发的EMail Ticket和一个待处理的状态。

下面是我的PHP代码

<?php
header("Content-type: application/json; charset=utf-8");
require __DIR__ . '/vendor/autoload.php';

use GuzzleHttp\Client;

$client = new Client(['base_uri' => 'http://test-otrs.company.local/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/']);

$arrTicket = array(
    "Title"        => 'some ticket title',
    "Queue"        => 'testqueue',
    "Lock"         => 'unlock',
    "Type"         => 'Unclassified',
    "State"        => 'new',
    "Priority"     => '3 normal',
    "Owner"        => 'username',
    "CustomerUser" => '[email protected]'
);

$arrArticle = array(
    "CommunicationChannel"  => 'Email',
    "SenderType"            => 'agent',
    "To"                    => '[email protected]',
    "Subject"               => 'some subject',
    "Body"                  => 'some body',
    "ContentType"           => 'text/plain; charset=utf8'
);

$response = $client->post('Ticket', ['json' => array("UserLogin" => "username", "Password" => "testtesttest", "Ticket" => $arrTicket, "Article" => $arrArticle)]);

if ($response->getBody())
    {
    echo $response->getBody();
    }

Answer 1

https:/forums.otterhub.orgviewtopic.php?p=168025#p168025。 解决了我的问题。你需要一个额外的插件(https:/github.comznunyZnuny4OTRS-GIArticleSend。)才能发送外发的EMail Ticket。